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About Me |
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Computer Skills
Software:
Microsoft Word, Excel, Works, WordPerfect, Lotus 123, Corel Draw, Netscape, Internet
Explorer, Dbase, FoxPro, PhotoShop, FrontPage, Web page design programs,
Arc/Info, SPANS, MapInfo, AutoCAD, MicroStation, Visio, MGE Mapping System, Illustrator,
PageMaker, NetObject Fusion, CuteFTP, Dreamweaver, Flash
Hardware
(installation):
Printer,
Motherboard, CD-ROM, Case, Mouse, DVD-ROM, Hard Drive, Floppy, Backup tape drive, CPU,
video card, modem, hub, network card, sound card, power supply and UPS
Server:
Netfinity 5600
Environment:
UNIX, MS-DOS, Windows
NT Server/ Workstation, MAC-OS, Windows 95/98, Windows 2000, Linux
Network:
LAN, Internet,
Ethernet, TCP/IP, Novell 3.12
Web
Site Project:
www.canmap.com
applies knowledge of programming techniques
and computer Internet systems.
enters program codes into computer system
enters commands into computer to run and test programs
replaces, deletes, or modifies codes to correct errors
analyzes, reviews, and alters program to increase operating efficiency
my email address:
dchen@axionet.com
Web address
http://members.tripod.com/derekchen
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Work History --
Statistics Canada (Census Division)
1996
Intertech O.A. Distribution
1996
Focus Electronic (Canada) Inc.
1996-97
Startek Computer Inc.
1997-98
Canadian Cartographics Ltd
1998-present
InformationHighway.com
2000
Shaw Cablesystems
present
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Network
Administrating/ Computer Specialist Skills
- install, troubleshoot & configure 40+ computer system in LAN NT environment
- setup different fax modem, CD-ROM, hard drive, Motherboard, CPU, RAM and tape
drive such as Toshiba, IBM, Acer, Intel, ASUS, Panasonic, Pioneer, Quantum and more
- assisting with cabling and installation of equipment
- setup & operate different mail system such as Outlook, Outlook Express, MS Mail and
Eudora.
- upgrade & update wide variety of software
- install different fonts and setup printer driver
- install peripherals such as scanner, zip drive, backup drive, UPS, DVD-Rom
- format hard drive, data transfer between programs
- perform daily data backup for NT server and Web Server
- upgrade brand name computers such as NEC, Intergraph, IBM and HP.
- operate NT server & workstation to ensure peak operational performance.
- create web page & develop web site using HTML, FrontPage and NetObjects Fusion
- updating web site using FTP software such as CuteFTP
- creating graphics inside web pages using PhotoShop, Illustrator
- analyze database data, outsource data and transfer to company database
- calculate mathematical computation in mapping such as scale factor, distance
- estimate and budget the cost of computer equipment
- Interviewing people
- meeting the public such as customer, sales rep, product manager
- assists user to resolve computer-related problems, such as inoperative hardware or
software
- trains workers in use of new software and hardware.
- provide on site service
Clerical
Skills
- handling 100+ customer invoices per day
- handling large customer database over 500+ with frequent telephone follow-up calls
- record keeping such as files, systems logs and timesheets
- handling of RMA returns and contact manufacturer repair/ unrepair items
- handling telephone customer inquiries
- organizing and checking 120+ census questionnaires per day
- data entry 40+ wpm, filing documents and invoicing
- liaising with service personnel and coordinating with out-sourced repairs and
preventative maintenance. |
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- good
communication skills, and interpersonal skills
- good problem solving and troubleshooting skills
- capable of working in a team environment or independently
- trustworthy and able to maintain confidentiality
- meticulous and very detailed oriented
- Good leadership skills, and willing to show initiative
- high organized, motivated and goal oriented individual
- easily adaptable to new environments, and eager and willing to take on new tasks
- fluent in both written and spoken Chinese and English
In my spare time, I would like to enjoy writing web pages, skiing, tennis, camping, travel
and cooking!!! |
